In these terms ("Terms"), the following defined terms have the meanings set out below. Touch operates the online sportsbook and related betting services described herein. These Terms govern all bets placed through Touch unless explicitly stated otherwise in a separate agreement.
Access to Touch betting services is restricted to individuals who meet the permitted age and residency requirements applicable in the jurisdiction where Touch operates. Touch may require age and identity verification (Know Your Customer, or KYC) before and during the customer relationship. If verification is not completed to Touch's satisfaction, services may be restricted or accounts closed.
Live Bets are accepted on Events in progress where the outcome is not yet determined. Live Odds update in real time and may move between selection and acceptance. Settlements are based on the outcome as determined by Touch’s data sources and official results. Bets on participants who do not take part or on Markets that become unambiguously settled prior to finalization may be voided in accordance with these Terms. Touch permits claims regarding Live Bets within 24 hours of the Event start. If an Event is interrupted or not completed within 24 hours, settled Bets remain as published; unsettled or ambiguous Bets may be adjusted to 1.00 or voided as appropriate.
Touch settles Bets based on official results and data at the time of settlement. In the event of a pricing error or obvious error in input, Touch reserves the right to void affected Bets or to adjust settlement to reflect the corrected price. Dead heat rules apply to relevant Outright or Head-to-Head markets. If an Event is cancelled or not completed, affected Bets are typically void unless the Terms specify otherwise. If two competitors tie and no draw odds are offered, such Bets may be void. Bets on Markets that are not verifiable by official sources may be delayed or withheld until verification is complete.
Touch maintains two balances for each Account: a main balance and a bonus balance. Only funds in the main balance may be used for wagering. Bonus balances are subject to separate terms and wagering requirements. Touch reserves the right to modify or withdraw bonus offers at any time and may apply wagering requirements prior to release of bonus funds.
Touch adheres to applicable laws and regulatory obligations, including measures to prevent money laundering and to verify customer identities. Customers are encouraged to use responsible gambling tools and to set limits. If required, Touch may take action including account restrictions or self-exclusion in accordance with its policies and applicable law.
Touch employs reasonable security measures to protect customer data. Personal information is processed in accordance with its privacy practices and applicable data protection laws. Touch may disclose information to regulators or as required by law or regulatory requests. Customers may inquire about data rights through Touch’s support channels.
Touch reserves the right to amend these Terms at any time. Any new or amended terms take effect upon publication and apply to Bets placed after publication. These Terms are governed by the laws applicable to Touch’s licensed operations; disputes will be resolved in accordance with those laws and the competent courts or regulators as applicable.
Customers may raise disputes regarding Bets within 30 days of the Event’s end. Touch’s decision on such disputes is final unless required otherwise by law. Where available, customers may escalate unresolved disputes to the appropriate regulatory authority in accordance with its procedures.
For questions about these Terms or Bet settlements, contact Touch Support through the channels provided within the Touch platform. Support responses and service levels are subject to the terms of Touch’s customer service policies.